Query Keyword Extraction from Complaint Data for Collecting Advice
Liang Yang, Daisuke Kitayama, and Kazutoshi Sumiya
Lecture Notes in Engineering and Computer Science: Proceedings of The International MultiConference of Engineers and Computer Scientists 2019,pp.347-351,Hong Kong,2019年3月,査読有,【Best Paper Award 】
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概要
Nowadays,therearealargenumberofuserswhopostcomplaintsaboutacertainserviceontheInternet.Becauseusershavevariousvaluesandviews,eveniftheyreceivethesameservice,theymaycomplainindifferentways.However,itisquitedifficulttorespondtovarioususerdemandsforserviceinrealtimeandtherearealmostnodirectsolutionswhenusersfeeldissatisfiedwithacertainservice.Therefore,inthispaper,weproposeamethodthatgeneratesquerykeywordsaccordingtovarioususercomplaintsaboutacertainserviceforcollectingadvice.Togeneratequerykeywords,weextractthecompanynames,complainttopicwordsandadvicetopicwordsfromcomplaintdata.Thensuitablewebpagescontainingadvicearerecommendedfromtheresultsofthequery.Thisadvicecouldaddressusers’dissatisfactionandrespondtotheirdifferentdemandsinacomprehensiveway.